This policy explains when an Aurum Brew order may be changed or canceled and what happens after fulfillment has begun.

Standard Orders

Orders may be canceled or changed only before fulfillment begins. Contact hello@oneaurumbrew.com as soon as possible. Requests made within two hours of purchase have the best chance of being completed, but cancellation or modification is not guaranteed. Once an order has been roasted specifically for the order, printed, packed, labeled, transferred to a fulfillment partner, or submitted to a carrier, it generally cannot be canceled or changed.

Address and Product Changes

We may be able to correct an address, product, quantity, or apparel size before fulfillment begins. Submitting a request does not confirm that the change was completed. The customer should wait for written confirmation from Aurum Brew.

Printed-to-Order Merchandise

Apparel and other printed-to-order merchandise may enter production shortly after purchase. Once production begins, cancellation or design, color, and size changes may no longer be possible. Eligible merchandise may still qualify for a return after delivery under our Refund and Return Policy.

Cancellation Refunds

When an unfulfilled order is successfully canceled, the applicable amount will be refunded to the original payment method. Banks and payment providers may require additional time to post the refund. Authorization holds may also take several business days to disappear.

Preorders

A preorder may be canceled before fulfillment unless the product page clearly states that the preorder is final sale or non-cancelable. Once a preorder enters fulfillment, the standard return rules for that type of product apply. If Aurum Brew cannot reasonably fulfill a preorder, we may cancel it and return the applicable payment.

Subscriptions

If Aurum Brew offers subscriptions in the future, customers will be shown the price, billing frequency, delivery frequency, and renewal terms before subscribing.

A subscription may be paused, modified, or canceled through the customer account or the management link provided in subscription emails. Changes must be submitted before the next order is processed. Canceling a subscription stops future renewals but does not automatically cancel an order that has already been charged or entered fulfillment. Subscription orders already in fulfillment are subject to the Refund and Return Policy.

Cancellations by Aurum Brew

We reserve the right to cancel all or part of an order because of:

• Inventory errors.
• Pricing or listing errors.
• Suspected fraud or unauthorized payment.
• Shipping restrictions.
• Product discontinuation.
• Inability to verify order information.
• Unusually large quantities or suspected unauthorized resale.
• Events outside our reasonable control.

If we cancel a paid order, we will issue an applicable refund to the original payment method.

Contact

Aurum Verde Ventures LLC, doing business as Aurum Brew Email: hello@oneaurumbrew.com Mailing address: 7345 164th Ave NE, STE i145-1766, Redmond, WA 98052, United States