Aurum Brew coffee is grown and roasted in Costa Rica, received in Washington, and fulfilled from the United States. Some merchandise is prepared or printed after an order is placed.

Order Processing

Processing time refers to the time required to prepare an order before it is handed to the shipping carrier. It does not include carrier transit time. Our general processing estimates are:

• In-stock coffee and merchandise: approximately 1-3 business days.
• Printed-to-order apparel: approximately 3-7 business days.
• Preorders, limited releases, or specially prepared products: as stated on the relevant product page.

Business days are Monday through Friday, excluding holidays. Orders containing both in-stock and printed-to-order products may be held until every item is ready. In some circumstances, an order may arrive in separate packages. Processing may take longer during launches, holidays, severe weather, or unusually high order volume. When a significant delay occurs, we will communicate with the customer and provide available options.

Shipping Rates and Free Flat-Rate Shipping

Available shipping services and charges are shown at checkout before payment. United States orders with a merchandise subtotal of $45.00 or more, calculated before any promotional discount and before taxes, qualify for free flat-rate standard shipping unless otherwise stated. Only the flat-rate standard shipping option becomes free. Express, expedited, priority, overnight, or other upgraded shipping services remain paid and will be charged at the rate displayed during checkout. Free flat-rate shipping:

• Applies only to eligible United States destinations and the designated flat-rate standard service.
• Does not apply to express, expedited, priority, overnight, or other upgraded delivery services.
• May exclude wholesale, oversized, special-order, or promotional products.
• Does not have a cash value.

Cannot be combined with promotional, bundle, or quantity discounts. If such a discount is applied to your order, standard shipping is charged at the rate shown at checkout.

Delivery Estimates

Delivery dates displayed at checkout or in tracking information are estimates rather than guarantees. Carrier transit time begins after the package is accepted by the carrier. Weekends, holidays, weather, carrier congestion, emergencies, and destination conditions may affect delivery. Aurum Brew cannot guarantee delivery by a particular date unless a specific guaranteed service has been expressly purchased and confirmed.

Shipping Destinations

We ship only to destinations made available through our checkout. Shipping options may vary by country, state, territory, postal code, product, or carrier availability. We may limit or suspend service to a destination when shipping, customs, product, or legal restrictions prevent reliable fulfillment.

International Orders

When international shipping is available, customers are responsible for reviewing their destination country’s import requirements. International orders may be subject to:

• Customs inspections.
• Import duties.
• Taxes.
• Brokerage charges.
• Handling fees.
• Product or agricultural restrictions.

Unless expressly collected at checkout, these charges are not included in the purchase price or shipping charge and are the recipient’s responsibility. Aurum Brew cannot control customs processing times. Orders rejected because of an incorrect address, prohibited import, unpaid duty, or customer refusal may not qualify for a full refund. Any approved refund may be reduced by outbound shipping, return shipping, customs charges, and other nonrecoverable expenses.

Tracking

When tracking is available, a shipping-confirmation email will be sent after the carrier receives or is scheduled to receive the package. Tracking may require up to 48 hours to display movement. Customers are responsible for monitoring tracking and arranging prompt collection when a carrier directs a package to a pickup location.

Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address. Contact us immediately if an address must be corrected. Address changes are not guaranteed after fulfillment begins. Aurum Brew is not responsible for delays or delivery failures caused by an incomplete or incorrect address supplied by the customer. If the package is returned to us, we may offer:

• Reshipment after payment of a new shipping charge; or
• A refund for eligible products, less original shipping and other nonrecoverable expenses.

Coffee or other consumable products that are returned after extended transit may be ineligible for resale and may not qualify for a merchandise refund.

Packages Marked Delivered

If tracking shows “delivered” but the package cannot be found:

1. Confirm the address in the order confirmation.
2. Check entrances, parcel lockers, mailrooms, and other delivery locations.
3. Ask household members, neighbors, building staff, or front-desk personnel.
4. Allow up to 48 hours, because some carriers scan packages before final placement.
5. Contact the carrier for delivery details.
6. Contact Aurum Brew within 7 days if the package remains missing.

We will assist with reasonable investigation. Replacement or refund eligibility depends on the carrier findings, delivery evidence, order history, and individual circumstances.

Lost or Stalled Shipments

Contact us if tracking has shown no meaningful movement for at least 7 calendar days or if the carrier confirms that the package is lost. Claims should be submitted no later than 30 days after the shipment date. We may need the customer’s cooperation, photographs, a signed statement, or other information requested by the carrier.

Transit Damage

Report transit damage within 7 days after delivery and retain all packaging. Please provide photographs of the item, internal packaging, exterior box, and shipping label. After review, we may replace the product, issue credit, or provide a refund, depending on availability and the nature of the damage.

Shipping Delays

If we determine that we cannot ship within a timeframe we expressly promised, we will notify the customer and provide the opportunity to accept the revised timing or cancel the affected unshipped products for a refund.

Contact

Aurum Verde Ventures LLC, doing business as Aurum Brew

Email: hello@oneaurumbrew.com Mailing address: 7345 164th Ave NE, STE i145-1766, Redmond, WA 98052, United States