Aurum Brew is a family-owned coffee brand created around presence, shared rituals, and exceptional Costa Rican coffee. We work with producers and artisans in Costa Rica and fulfill customer orders from Redmond, Washington.

Our coffee is grown in the volcanic highlands of Costa Rica. Each product page identifies the coffee’s origin, process, roast level, flavor profile, and growing altitude.

Our coffees are roasted in small batches in Costa Rica and allowed to rest before being prepared for shipment to customers.

Customer orders are generally received, prepared, and shipped from Redmond, Washington. Certain printed-to-order products may require additional production time before shipment.

Our standard coffee pouches contain 500 grams, equivalent to approximately 17.6 ounces.

Our current coffees are sold as whole bean unless a product page expressly offers another option. Whole bean coffee generally stays fresh longer and allows customers to adjust the grind for their preferred brewing method.

Amara Ritual is a medium-roast, black-honey-process Costa Rican coffee. Its flavor profile may include tangerine, blackberry, dark chocolate, red-wine character, and honeyed sweetness.

Carpe Diem is a medium-roast, semi-washed Costa Rican coffee. Its flavor profile may include jaggery, hazelnut, honey, gentle sweetness, and a smooth finish.

No. Flavor notes such as chocolate, berries, citrus, honey, or hazelnut describe naturally perceived aromas and flavors developed through the coffee variety, growing conditions, processing, roasting, and brewing. They do not mean those ingredients or artificial flavorings were added.

We only describe a finished product as USDA Certified Organic when the applicable certification and labeling requirements have been satisfied and the certification is specifically stated on the product page or package. Growing practices, farm descriptions, and formal organic certification are not necessarily the same thing. Contact us when certification status is important to your purchase.

We use small-batch roasting and manage inventory to provide coffee within an appropriate freshness window. Coffee may be intentionally rested after roasting because freshly roasted beans release carbon dioxide and often brew more consistently after an initial resting period. The roast date, batch information, or best-quality guidance may be printed on the pouch or accompanying label.

Keep the coffee:

• In its original resealable pouch or another airtight container.
• In a cool, dry place.
• Away from direct sunlight, heat, moisture, and strong odors.

Avoid storing the coffee in an open container. For everyday use, refrigeration is normally unnecessary.

For the best aroma and flavor, use the coffee reasonably soon after opening and reseal the pouch after each use. Coffee does not suddenly become unsafe after its peak-quality period, but its aroma and complexity gradually decline when exposed to oxygen, heat, light, and moisture.

Our coffees can be prepared using methods including:

• Pour-over.
• Espresso.
• AeroPress.
• Automatic drip.
• French press.
• Other whole-bean brewing methods.

Recommended ratios and starting recipes are provided on the applicable product pages.

Coffee is currently offered as whole bean unless a grind selection appears on the product page. A burr grinder used shortly before brewing usually produces the best and most consistent results.

The available payment methods are displayed during checkout. They may include major credit cards, Shop Pay, PayPal, Apple Pay, Google Pay, and other methods supported by the store. Availability can vary by device, location, and currency.

Contact hello@oneaurumbrew.com immediately. Orders can be changed or canceled only before fulfillment, printing, packing, or carrier processing begins. Requests made within two hours have the best chance of being completed, but changes cannot be guaranteed.

Contact us immediately with your order number and the corrected address. We will try to update it before shipment, but an address cannot always be changed after fulfillment begins or a label has been created.

Yes. Coffee, mugs, apparel, and product combinations can make thoughtful gifts. Enter the recipient’s shipping address during checkout. Do not include a gift message unless a gift-message field is available or the request has been confirmed by our team.

Wholesale, retailer, event, hospitality, and business inquiries may be sent to hello@oneaurumbrew.com. Please include your business name, location, expected quantity, and the type of partnership you are considering.

General processing estimates are:

• In-stock coffee and merchandise: approximately 1-3 business days.
• Printed-to-order apparel: approximately 3-7 business days.
• Preorders and limited releases: according to the product page.

Carrier transit begins after processing is complete.

Eligible United States orders with a merchandise subtotal over $45, after discounts and before taxes, receive free flat-rate standard shipping unless a different promotion is stated. Only the flat-rate standard option becomes free. Express, expedited, priority, overnight, and other upgraded shipping services remain paid at the rate displayed during checkout.

We ship to destinations offered through our checkout. The availability of shipping may depend on the destination, product, carrier, customs rules, and current fulfillment capabilities.

International shipping may be available for eligible destinations shown at checkout. The recipient is responsible for applicable duties, taxes, customs charges, import restrictions, and brokerage fees that were not collected during checkout.

When tracking is available, you will receive a shipping-confirmation email. Tracking may take up to 48 hours to show its first movement.

An order containing coffee, mugs, apparel, or printed-to-order merchandise may occasionally be divided into separate shipments. Review your shipping-confirmation emails for additional tracking numbers. Contact us if an expected item is not listed or does not arrive.

1. Confirm the shipping address.
2. Check all entrances, mailrooms, lockers, and safe locations.
3. Ask household members, neighbors, or building staff.
4. Allow up to 48 hours for a premature carrier scan.
5. Contact the carrier.

If the package remains missing, email us within 7 days at hello@oneaurumbrew.com.

Contact us if tracking has not meaningfully moved for at least 7 calendar days or if the carrier confirms that the shipment is lost. Please contact us within 30 days of the shipment date so we can investigate.

Photograph:

• The damaged product.
• The internal packaging.
• The exterior shipping box.
• The shipping label.

Email the photographs, order number, and explanation to hello@oneaurumbrew.com within 7 days of delivery. Keep all packaging until we respond.

Coffee is a consumable food product and cannot be physically returned, whether opened or unopened. Contact us within 14 days if the pouch arrived damaged, the wrong product was sent, or a significant quality or fulfillment problem occurred.

Eligible unused, unworn, and unwashed merchandise may be returned within 30 days after delivery. The product must remain in its original condition and include its packaging, tags, and accessories when applicable.

Customers normally pay return shipping when returning an eligible item because of fit, preference, or a change of mind. Aurum Brew covers reasonable return or replacement costs when we sent the wrong product or the merchandise arrived with a verified defect or transit damage.

An eligible unworn and unwashed item may be exchanged when the requested replacement is available. Because some apparel is printed to order, replacement availability and timing cannot be guaranteed.

After an eligible return is received, inspected, and approved, the refund is normally issued within 5-10 business days. Your financial institution may need additional time to post it.

Products marked final sale, gift cards, customized products, used products, and consumable products are generally not returnable. A discounted product that is not marked final sale may still qualify under the standard return requirements.

Follow the care instructions displayed on the individual mug product page or included with the product. Because materials, printing methods, and finishes may differ between products, do not assume that every mug has identical care requirements.

Unless the product label says otherwise:

• Wash cold.
• Wash inside out with similar colors.
• Use a gentle cycle.
• Tumble dry low or hang to dry.
• Do not iron directly over printed artwork.
• Avoid bleach and harsh fabric treatments.

Colors may vary because of screen settings, lighting, manufacturing batches, printing, ceramic finishing, and natural material differences. Minor variations that do not affect normal function are not necessarily defects.

For orders, products, returns, or business inquiries: hello@oneaurumbrew.com For community stories and shared experiences: letsbe@oneaurumbrew.com Please include your order number when contacting us about a purchase. We generally respond within 1-2 business days.