Aurum Verde Ventures LLC, doing business as Aurum Brew (“Aurum Brew,” “we,” “us,” or “our”), operates the Aurum Brew website, online store, and related customer services. This policy describes how we collect, use, disclose, and protect personal information when you interact with our services.

Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect:

• Name.
• Email address.
• Telephone number.
• Billing and shipping addresses.
• Account login details.
• Products viewed, purchased, returned, or added to a cart.
• Order numbers and transaction history.
• Product preferences.
• Reviews, photographs, feedback, or other content you submit.
• Messages and customer-support communications.
• Marketing preferences.
• Information submitted through forms, promotions, surveys, or events.

Payment Information

Payments are processed by Shopify and other authorized payment providers. Payment providers may collect card numbers, bank details, billing information, payment credentials, and fraud-prevention information. Aurum Brew does not necessarily receive or store complete payment-card numbers.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

• IP address.
• Browser and device type.
• Device identifiers.
• Operating system.
• Referring and exit pages.
• Pages and products viewed.
• Cart and checkout activity.
• Approximate location derived from IP address.
• Dates, times, and duration of interactions.
• Cookie, pixel, analytics, and advertising information.
• Information about how emails or advertisements are viewed or used.

Information from Other Sources

We may receive information from:

• Shopify.
• Payment processors.
• Shipping carriers.
• Fraud-prevention providers.
• Analytics and advertising partners.
• Social-media platforms.
• Customer-service and email providers.
• Business partners.
• Publicly available sources.
• People who purchase or send a gift to you.

How We Use Personal Information

We may use personal information to:

• Operate and improve our website and services.
• Create and maintain customer accounts.
• Process payments and orders.
• Pack, ship, track, and deliver purchases.
• Process cancellations, returns, exchanges, credits, and refunds.
• Communicate about orders, accounts, and customer-service requests.
• Detect and prevent fraud, abuse, and security incidents.
• Personalize website content and product recommendations.
• Measure website performance and customer engagement.
• Maintain business, tax, accounting, and compliance records.
• Enforce our policies and agreements.
• Protect our business, customers, and other people.
• Comply with legal obligations and lawful government requests.
• Send marketing communications where permitted.
• Measure and improve advertising.
• Conduct promotions, surveys, or events.
• Support a merger, financing, acquisition, restructuring, or transfer of business assets.

Marketing Communications

When you subscribe to marketing, we may send information about new products, coffee education, promotions, events, or other Aurum Brew news. You may unsubscribe from promotional email by using the unsubscribe link included in the message. Even after opting out of marketing, you may continue to receive transactional communications concerning purchases, shipping, security, policy changes, or customer service.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning.
• Remember preferences and cart contents.
• Authenticate accounts.
• Process checkout.
• Prevent fraud.
• Understand website traffic.
• Measure marketing performance.
• Personalize content or advertising where permitted.

Browser controls may allow you to block or delete cookies. Disabling essential cookies may prevent portions of the website or checkout from functioning properly. Where required, we provide privacy controls or consent choices for nonessential cookies.

How We Disclose Information

Shopify

Our online store is powered by Shopify. Shopify processes information needed to host the store, provide checkout, prevent fraud, improve commerce services, and support certain analytics or advertising features.

Vendors and Service Providers

We may disclose information to companies that provide:

• Payment processing.
• Order fulfillment.
• Printing and production.
• Shipping and delivery.
• Website hosting.
• Cloud storage.
• Email and customer communication.
• Analytics.
• Advertising.
• Fraud prevention.
• Information technology.
• Professional, accounting, insurance, and legal services.

These providers receive information relevant to the services they perform.

Shipping and Fulfillment Partners

We disclose names, addresses, contact details, order contents, and delivery instructions as needed to fulfill and deliver purchases.

Advertising and Analytics Partners

We may allow advertising or analytics partners to collect information about interactions with our website and communications. We do not sell personal information in exchange for money. Certain analytics or advertising activities may nevertheless be considered “selling,” “sharing,” or targeted advertising under some privacy laws.

Eligible users may opt out through any “Your Privacy Choices,” cookie-preference, or similar control made available on our website, or by contacting us.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with law, court orders, subpoenas, or legal process.
• Respond to lawful government requests.
• Investigate fraud, security incidents, or policy violations.
• Protect the rights, safety, and property of Aurum Brew, customers, or others.
• Establish, exercise, or defend legal claims.

Business Transfers

Information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

User-Submitted Content

Reviews, comments, photographs, social-media tags, or other content submitted for public display may be visible to other people. Do not submit personal information that you do not want made public. We are not responsible for how other people use information that you voluntarily make public.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

• Completing transactions.
• Maintaining business and tax records.
• Supporting customers.
• Preventing fraud.
• Resolving disputes.
• Enforcing agreements.
• Satisfying legal obligations.

Retention periods differ depending on the information, the nature of the relationship, and applicable law.

Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information. No method of storage or transmission is completely secure. We therefore cannot guarantee absolute security. Customers are responsible for protecting account credentials and notifying us if they suspect unauthorized access.

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information.
• Request correction of inaccurate information.
• Request deletion of information.
• Receive a portable copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent when processing relies on consent.
• Opt out of targeted advertising or qualifying sale or sharing.
• Appeal certain decisions concerning a privacy request.
• Receive equal service without unlawful discrimination for exercising privacy rights.

To submit a request, email hello@oneaurumbrew.com with the subject line “Privacy Request.” We may request information reasonably necessary to verify your identity and protect customer information. Authorized agents may be required to provide evidence of their authority.

Global Privacy Control

Where legally required and technically supported, we may treat a recognized Global Privacy Control signal as a request to opt out of qualifying sale, sharing, or targeted advertising for the relevant browser or device.

International Processing

Aurum Brew is based in the United States. Shopify and other service providers may process information in the United States, Canada, Costa Rica, or other countries. These countries may have privacy laws different from those in your place of residence. Where required, appropriate legal mechanisms will be used for international transfers.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. We do not knowingly sell or share personal information belonging to individuals under 16 for targeted advertising purposes. A parent or guardian who believes a child provided information may contact us to request its deletion.

Third-Party Services

Our website may contain links, integrations, or features operated by third parties. Those parties have their own privacy and security practices. This Privacy Policy does not govern third-party websites or services that we do not control.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, legal obligations, or business practices. The revised version will be posted with a new “Last updated” date. Additional notice will be provided when required by law.

Contact Us

Aurum Verde Ventures LLC, doing business as Aurum Brew
Email: hello@oneaurumbrew.com
Mailing address: 7345 164th Ave NE, STE i145-1766, Redmond, WA 98052, United States