At Aurum Brew, every order is prepared with care. We want your experience - from opening the package to enjoying your first cup - to feel thoughtful and dependable. This policy applies to purchases made directly through Aurum Brew.

Coffee and Other Consumable Products

Because coffee and other food products are perishable consumable goods, we cannot accept physical returns of coffee, whether opened or unopened. Please contact us within 14 days of delivery if:

• You received the wrong coffee or quantity.
• A coffee pouch arrived opened, punctured, or otherwise damaged.
• The product appears defective or unsuitable for consumption.
• A significant fulfillment error occurred.
• You have another serious concern about the quality of your order.

Please include your order number, an explanation of the issue, and clear photographs when damage or a packing error is involved. After reviewing the request, we may offer an appropriate replacement, store credit, partial refund, or full refund. Resolutions are determined based on the circumstances of each order. Taste preferences, natural differences between harvests, and differences caused by grinding, brewing water, equipment, ratios, or preparation methods generally do not qualify as product defects. We are nevertheless happy to help with brewing recommendations.

Mugs, Apparel, and Other Non-Consumable Merchandise

Eligible non-consumable merchandise may be returned within 30 days after delivery. To qualify for a return, the product must be:

• Unused, unworn, and unwashed.
• In its original condition.
• Free from stains, odors, pet hair, damage, or signs of use.
• Returned with its original packaging, tags, accessories, and inserts when applicable.
• Accompanied by the order number or other proof of purchase.

For apparel, trying an item on briefly to assess fit is permitted. Worn, washed, altered, or damaged apparel cannot be returned. Customers are responsible for return-shipping expenses when the return is based on preference, sizing, or a change of mind. Aurum Brew will cover reasonable return or replacement expenses when we shipped the wrong product or the item arrived defective or damaged. Original shipping charges are not refundable unless the return resulted from an Aurum Brew error.

Damaged, Defective, or Incorrect Merchandise

Please inspect your order promptly after delivery. Damage, defects, missing products, or incorrect items should be reported within 7 days after delivery. Send us:

• Your order number.
• A description of the problem.
• A photograph of the product.
• A photograph of the shipping box and packaging when transit damage occurred.
• A photograph of the shipping label when requested.

Please keep the product and packaging until we confirm whether they are needed for a carrier claim or return.

Starting a Return

Before mailing a return, contact hello@oneaurumbrew.com. Include your order number, the item you wish to return, and the reason for the request. Products sent back without prior authorization may not be accepted. Once approved, we will provide the applicable return address and instructions. A return authorization does not automatically guarantee a refund. Returned merchandise must first be received and inspected.

Exchanges

Eligible merchandise may be exchanged when replacement inventory is available. The fastest option may be to return the eligible item and place a separate order. Size and color availability cannot be guaranteed. Customers normally pay return shipping for preference-based exchanges. We cover reasonable shipping costs when an exchange is necessary because of our error or a verified defect.

Refund Processing

We will notify you after inspecting the returned item. Approved refunds are issued to the original payment method, normally within 5-10 business days after approval. Your bank or card issuer may require additional processing time. A refund cannot be redirected to a different card, bank account, or payment method.

Non-Returnable Products

The following are generally not eligible for return:

• Coffee and other consumable products, except in cases of damage, defect, or fulfillment error.
• Gift cards.
• Personalized or custom-made products.
• Used, worn, washed, or altered merchandise.
• Products damaged through misuse, accidental breakage, improper care, or ordinary wear.
• Products identified as final sale.
• Products purchased from another retailer.

Purchases made through another retailer are subject to that retailer’s policies.

Gifts

Gift recipients may contact us for assistance. Depending on the circumstances and available proof of purchase, an eligible return may be issued as store credit rather than returned to the original purchaser’s payment method.

Contact

Aurum Verde Ventures LLC, doing business as Aurum Brew Email: hello@oneaurumbrew.com Mailing address: 7345 164th Ave NE, STE i145-1766, Redmond, WA 98052, United States